Frequently Asked Questions
We resolve common queries about shipping, returns, warranty, payments and order tracking. Below you will find quick links to the most common requests and full details in the FAQ section.
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Contact and support
Email, phone or chat. We help you choose a product or resolve any issues.
Answers to frequently asked questions
It is a device that undergoes diagnosis, servicing, functional testing and technical cleaning in our workshop. It is delivered ready to use and with a 12-month warranty and in-house support.
With verified performance and a system fully prepared. We publish real photos and, where applicable, a representative 360º video on the product page so you can see the screen, chassis and ports.
Yes. It covers hardware defects for 12 months: collection, diagnosis and repair or replacement. Consumable components such as batteries are covered according to the minimum guaranteed condition stated on each product page. Manage a case via My Account > Support.
Yes. 14-day withdrawal period from the date of delivery. A simple process via My Account or with support assistance. We provide a return label and a fast refund once verification has been completed.
We accept card (secure bank payment gateway), PayPal, bank transfer and cash on delivery. Payment details are processed through the gateways and are not stored on our systems.
Yes. The website uses HTTPS/SSL. Payment gateways (bank/PayPal) handle sensitive data. Check the padlock icon in your browser and the https:// prefix in the address bar.
In most cases, delivery within 24–48 hours in mainland Spain. If a product requires a different timeframe, the estimated date is shown on the product page before purchase. You will see the tracking number in My Account > Orders once the shipment is in transit.
Go to My Account and check your order: you’ll see the status and the tracking link once it’s available.
We resolve issues promptly. Open a ticket via My Account, email us at info@zoca.es or call 981 78 34 06. If a return or warranty claim applies, we will arrange collection and manage the entire process.