{"id":189203,"date":"2026-02-25T10:55:35","date_gmt":"2026-02-25T09:55:35","guid":{"rendered":"https:\/\/zoca.es\/shipping-and-returns\/"},"modified":"2026-02-25T11:06:10","modified_gmt":"2026-02-25T10:06:10","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/zoca.es\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\n<div class=\"container my-5\">\n  <!-- Shipping Section -->\n  <div class=\"mb-5\">\n    <h2 class=\"mb-3 encabezados\">Shipping<\/h2>\n    <p>At Zoca, we offer national and international shipping under the following conditions:<\/p>\n\n    <!-- Spain -->\n    <div class=\"mb-4\">\n      <h3 class=\"mb-2 ulEnc\">Spain<\/h3>\n      <ul>\n        <li><strong>Free shipping<\/strong> for orders over <strong>\u20ac40<\/strong>.<\/li>\n        <li>For orders under \u20ac40, the shipping cost is <strong>\u20ac10.81<\/strong>.<\/li>\n        <li><strong>Shipping areas<\/strong>: all regions of Spain, except <strong>Ceuta, Melilla, Las Palmas and Tenerife<\/strong>.<\/li>\n      <\/ul>\n    <\/div>\n\n    <!-- Portugal -->\n    <div class=\"mb-4\">\n      <h3 class=\"mb-2 ulEnc\">Portugal<\/h3>\n      <ul>\n        <li><strong>Free shipping<\/strong> for orders over <strong>\u20ac40<\/strong>.<\/li>\n        <li>For orders under \u20ac40, the shipping cost is <strong>\u20ac10.81<\/strong>.<\/li>\n        <li><strong>Shipping areas<\/strong>: all regions of Portugal, except <strong>Madeira and Azores<\/strong>.<\/li>\n      <\/ul>\n    <\/div>\n\n    <!-- France -->\n    <div>\n      <h3 class=\"mb-2 ulEnc\">France<\/h3>\n      <ul>\n        <li><strong>Free shipping<\/strong> for orders over <strong>\u20ac40<\/strong>.<\/li>\n        <li>For orders under \u20ac40, the shipping cost is <strong>\u20ac10.81<\/strong>.<\/li>\n        <li><strong>Shipping areas<\/strong>: all regions of France.<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n <!-- Returns Section -->\n<div class=\"mb-5\">\n  <h2 class=\"mb-3 encabezados\">Returns and Right of Withdrawal<\/h2>\n  <p>As a consumer, you have the right to withdraw from this contract within <strong>15 calendar days<\/strong> without providing any reason. The period will expire 15 days after you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.<\/p>\n\n  <p>\n    To exercise the right of withdrawal, you must clearly and unequivocally notify us of your decision, either through our \n    <a href=\"https:\/\/zoca.es\/mi-cuenta\/services\/\" class=\"text-primary\">customer service form<\/a>, by email, or by postal mail. \n    You can write to us at <strong>Zoca, 15165 Pol\u00edgono Industrial Bergondo R7, A Coru\u00f1a<\/strong>, \n    by email at <a href=\"mailto:rma@zoca.es\">rma@zoca.es<\/a>, or call <strong>981 975 621<\/strong>. \n    Using a specific form is not mandatory.\n  <\/p>\n\n  <p>To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right is sent before the deadline expires.<\/p>\n\n  <h3 class=\"mt-4 mb-2 encabezados\">Consequences of Withdrawal<\/h3>\n  <ul>\n    <li>We will refund all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the standard one offered).<\/li>\n    <li>The refund will be made without undue delay and, in any case, within a maximum of <strong>15 calendar days<\/strong> from the date we are informed of your decision.<\/li>\n    <li>We will use the same payment method you used, unless you expressly agree otherwise. In no case will you incur any costs due to the refund.<\/li>\n    <li>We may withhold the refund until we have received the goods or you have provided proof of their return, whichever occurs first.<\/li>\n  <\/ul>\n\n  <h3 class=\"mt-4 mb-2 encabezados\">Return of Products<\/h3>\n  <ul>\n    <li>You must return or deliver the goods without undue delay, no later than 15 calendar days from the date you communicate your decision to withdraw.<\/li>\n    <li>Return costs will be borne by <strong>Zoca<\/strong>.<\/li>\n    <li>You will only be responsible for any diminished value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics, and functioning.<\/li>\n  <\/ul>\n\n  <h3 class=\"mt-4 mb-2 encabezados\">Return Information<\/h3>\n  <p>\n    Zoca,<br\/>\n    15165 Pol\u00edgono Industrial Bergondo R7, A Coru\u00f1a<br\/>\n    Phone: 981 975 621<br\/>\n    Email: <a href=\"mailto:rma@zoca.es\">rma@zoca.es<\/a>\n  <\/p>\n<\/div>\n\n<\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping At Zoca, we offer national and international shipping under the following conditions: Spain Free shipping for orders over \u20ac40. For orders under \u20ac40, the shipping cost is \u20ac10.81. Shipping areas: all regions of Spain, except Ceuta, Melilla, Las Palmas and Tenerife. Portugal Free shipping for orders over \u20ac40. For orders under \u20ac40, the shipping [&hellip;]<\/p>\n","protected":false},"author":623,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zoca_cat_short_desc":"","footnotes":""},"class_list":["post-189203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/pages\/189203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/users\/623"}],"replies":[{"embeddable":true,"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/comments?post=189203"}],"version-history":[{"count":1,"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/pages\/189203\/revisions"}],"predecessor-version":[{"id":189204,"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/pages\/189203\/revisions\/189204"}],"wp:attachment":[{"href":"https:\/\/zoca.es\/en\/wp-json\/wp\/v2\/media?parent=189203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}